By Michael Hanlon
Last updated at 10:25 AM on 29th December 2010

A condensing boiler

In cold weather, the pipe that takes waste water from the back of the condensing boiler - which isn't there in a normal boiler - freezes solid, shutting down the system.

Five years ago, New Labour heralded them as the modern, clean and green way to heat your house. As a result, today there are already eight million 'condensing boilers' in homes across Britain. In fact, since 2005 it is illegal to fit any other kind. 

At the time, John Prescott claimed they would massively reduce your carbon footprint and slash your fuel bills. As a result, every year some 1.2 million old-style 'dirty' boilers are scrapped in Britain and replaced by this wondrous new variety.

However, the recent cold snap has revealed a major problem with them. Tens of thousands of people found themselves shivering as their shiny new boilers cut out without warning.

British Gas is understood to have had 60,000 call-outs in Yorkshire alone. And the cost to call out a plumber? It can be between 200 to 300 on a bank holiday. And don't forget about VAT.

'We've had double the number of call-outs as in the same period last year,' says Charlie Mullins, MD of Pimlico Plumbers in London, the country's largest independent plumbing company. 

'It is a massive problem. Some customers were ready to move out because their condensing boilers broke. If I had a choice, I'd put in a non-condensing boiler every time.'

It's all the more infuriating because the problem causing these breakdowns is so simple. In cold weather, the pipe that takes waste water from the back of the condensing boiler - which isn't there in a normal boiler - freezes solid, shutting down the system and in many cases causing permanent damage.

But this problem is just one of many that have plagued this boiler design since they became popular in the Nineties. Many plumbers consider them to be little more than a multi-billion-pound con-trick.

In a regular boiler, the hot gases produced when the methane fuel is burned heat water for your radiators, dishwasher, taps and so on. But about 25 per cent of the heat vents out of the exhaust pipe in the form of hot steam and CO2.

In a condensing boiler, a condenser claws back much of the lost heat because as steam condenses into water, it feeds heat back into the system.

This can increase overall efficiency from 75 per cent to as much as 93 per cent, and reduce CO2 emissions - and your bills - by a commensurate amount. That, anyway, is the theory boiler-makers and politicians want you to believe. 

In 2005, the then-deputy PM John Prescott drew up a masterplan to help Britain meet its CO2 emissions targets, as dictated by the 1997 Kyoto Protocol. This involved a new law ordering that all new and replacement boilers fitted to British homes - some 1.4m annually - must from that date be of the condensing type.


A 'boiler scrappage' scheme followed in 2008, which offered people 400 towards the cost of a new condensing boiler if they replaced their old one - even if it was in perfect working order. Boiler manufacturers and plumbing and installation firms could hardly believe their luck.

An estimated eight million homes in Britain made the switch, often encouraged by persistent salesmen who produced an impressive-looking audit offering a seductive assessment of how much money you could save by switching to a new, 'clean' boiler.

But even ignoring the freezing pipe problem, it is clear that in most cases it makes no economic sense to scrap an old boiler that is still functioning.

For an average home, replacing even a very inefficient old model with the best new boiler on the market will, at most, save a couple of hundred pounds a year in gas bills.

That sounds good until you realise that at 2,000 for one of the better condensing models, a new one will take at least ten years to pay for itself.

And the problem is that these boilers simply do not last anything like ten years. 

'You might get 20 years out of one of the old ones,' Charlie Mullins says, 'but it is more like three to six years out of one of these new ones. In fact, if it goes wrong after four years, you are better off replacing a condensing boiler altogether because of the horrendous cost of the parts.

'On the basis of efficiency, they certainly do not pay for themselves. It makes no sense to take out a working old boiler and replace it with a condensing one.'

man fixing boiler

If you have an old boiler, provided it is working properly and is serviced regularly, you are almost certainly better off keeping it until it is beyond economic repair.

That's not something the enthusiastic salesmen will tell you. They also won't tell you that those touted increases in efficiency are theoretical, often not matched in reality. These boilers rarely operate at maximum efficiency anyway.

Explained simply, the water returning from your radiators back to the boiler has to be below 55c for the condenser to condense the steam in the boiler into water. For most homes using standard radiators, this will probably not be the case - the returning water might be as hot as 65c, especially when the radiators are turned up in cold weather.

One impractical 'fix' would be to fit oversized radiators, which can warm the room to the same degree despite being slightly cooler.

Another solution would be to fit the latest radiant heating technologies, using pipes embedded in walls and floors. But fitting these hi-tech systems, which are fairly common on the Continent but rare in Britain, would cost thousands of pounds for most homes.

The problems don't stop there either. The condensed water vapour produced in the new boilers is slightly acidic (as it contains dissolved nitrogen and sulphur oxides), which inevitably causes corrosion of the delicate boiler components and also leads to breakdowns.

So the message is clear: if you have an old boiler, provided it is working properly and is serviced regularly, you are almost certainly better off keeping it until it is beyond economic repair. Parts will be cheaper, it will be less likely to break down and there is no danger of it stalling on the coldest night of the year.

If you're worried about your carbon footprint, just remember that the touted efficiency savings are theoretical figures and might not reflect reality. In a well-designed, well-insulated new home that incorporates the latest heating technology, a condensing boiler might be more efficient. 

But most of us do not live in such homes - we have poor insulation and ageing pipes and radiators. Remember, also, that manufacturing each new boiler has a 'carbon cost' in itself that must be 'paid back' by the new boiler.

There is no doubt that the great switch to condensing boilers was motivated by the best intentions. But that's small consolation if you find yourself shivering in a freezing house this winter, wondering when the plumber is going to arrive.

Here's what readers have had to say so far. Why not add your thoughts below, or debate this issue live on our message boards.

The comments below have been moderated in advance.

I changed my thirty year old cast iron boiler for a new condensing combi last September and I would estimate that it has used about half the amount of gas to heat the house the old one would have used.A 93 % efficient condensing boiler gives you 93p worth of heat in your house for every 1 you spend on gas compared with an old G grade cast iron boiler that will give you only 60p worth...40p of every 1 of gas you buy with these goes straight out of the flue. As to the condensate pipe - the regulations are silly! - this is supposed to go into an outside soakaway or rainwater drain and NOT into the foul drain as shown in the illustration ....you can put sewage into the foul drain but not the condensate products of your boiler - TWADDLE. As the illustration shows it is totally effective to prevent icing up to connect the condensate pipe to the house waste/sewage drains.British Gas are only just coming around to this idea and are permitting their installation engineers to do it.

I had one of these boilers fitter and it came up with an error, so I checked the Worcester Bosh website which explained what to do. We defrosted the pipe, lagged it and its been fine since. My bills have been drastically reduced since changing to this boiler and there is always hot water on demand - The Worcester is slightly more expensive than other boilers but its worth it in the long run. I like mine!

No problem with mine, condensate pipe drains into sink waste pipe, and it HAS cut my gas consumption by 15-20%. it is 2 year old so has seen us through the freezing weather the last 2 years. Maybe because I installed it myself I took more care with the fitting than a plumber would, after all he will be on a tight schedule to complete a boiler replacement in half a day....

Lagging on it own does not always work. From Internet research it would appear that "Trace Heating" is used in the US to solve the problem. A low voltage electrical cable with frost thermostat which is wrapped around the drain pipe and prevents the waste water from freezing. Trace Heating elements are available in the UK but very difficult to get hold of. The Plumb Centre have been trying to track one down for me for over a week. If this is a know problem why are "Trace Heating" elements installed as standard when "Condensing Boilers" are fitted. The other problem is that the width of the drain pipe is often not wide enough. The fitting instructions are often misleading quoting minium width rather than recommended widths.

I used to sell Homecare for British Gas - boiler insurance. Don't waste your time and money.

Anything with the Prescott seal of approval is bound to be dubious to say the least. The problem is that when you make fools into Politicians their stupidity becomes rules which the rest of us have to obey.

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